Advices and answers from our team.

Finds here answers to some of the frequently asked questions that you may have

General questions

• What is Co B I S Microfinance Software?

  Co B I S is a Robust Microfinance Software that efficiently manages Micro-Banking & SACCO Operations. Co B I S provides you with Smart Effortless Banking Functionality, Quick Financial Reporting and Ease in Banking Institution Management , enabling you to Improve in-house Productivity & hence Customer Satisfaction so that you can achieve operational excellence across your entire business with this empowering technology innovation.

• How Can I get to acquire and use Co B I S Microfinance Software?

  To acquire Co B I S Microfinance Software for your institution, you should send an email to info@cobismfisolutions.com, Clearly indicating :
  1. Name of the MFI
  2. Country
  3. Number of Clients the MFI Serves
  4. Planned Date of Implementation
  Once this is Provided, Our Sales Team will provide you with a Quotation, to which when agreed, we commence Implementation.
  
  N.B. For a Software Demo you should provide the information above to email info@cobismfisolutions.com indicating subject Co B I S Demo and a Demo will be availed for you to effectively evaluate CoBIS Microfinance Software. Send a skype request to ' cobiscustomersupport ' for a Quick Walk through.

• Who do I need to contact to get support ?

  For support, you can send email to support@cobismfisolutions.com Or Phone Contact +256 774 342 182 Or +256 751 638 785

• How can I make payment to have my implementation started?

  After establishing your Institutions needs and we have provided quotation for Co B I S Implementation, you may go ahead to request for Payment Details as below

• Where are your Offices Located?

  East Africa Offices: Our Regional Head Offices in East Africa are located in Kampala Uganda, Sunset Building. Box Office 71256, Plot 3
  
  United States Offices: San Diego California - USA

Technological issues

• Is your product work with Linux and Windows ?

  We have 3 various product versions, Co B I S Glide is a Cloud Web Based SaaS Solution that can run on any Operating System. While Co B I S Lite and Co B I S Pro are Windows Based Programs, hence need to run on Windows Operatings System.

• What Implementation & Support Tools do you use to reach all your Clients?

  The Primary Contact are Support Partners in the your Country in addition, we Use Support Tools like Email, Team Viewer, Join Me, Telephone and Skype to keep in touch with our clients effectively. Physical visit to client premises may be done if online support doesnt provide the required solution.

• How can I upgrade my Current Co B I S Microfinance Software Version to any of the Other Versions you Provide?

  To upgrade your current version to any of the other Co B I S Microfinance Software versions, you send an email to support@cobismfisolutions.com and our Sales Team will follow through with your upgrade request.

• What Co B I S Microfinance Software Version best fits my Institution?

  Startup Microfinance Institutions with clients served below 100, are best suited for Co B I S Lite as it is most affordable, Mid - sized Microfinance Institutions with Clients Served above 100, are suited for either Co B I S Pro or Co B I S Glide. Check out Product comparison of the Various Products Here.